Terms and Conditions


The Site is provided for personal, non-commercial use. The Site provides users with details about our products, events and experiences (and also events and experiences provided by third parties) and gives you the opportunity to purchase certain of our goods and to book tickets for our ticketed events and other experiences and events and experiences provided by third parties. You may browse our Site, purchase goods and book tickets without the need to register for an account. However, there is also the option to register for an account with our Site (this is not mandatory – please see below for more details).

You must be at least 21 years of age to use the Site, to register for an account and/or to place orders or make bookings via the Site. If you are underage, please do not attempt to use the Site, register for an account or place orders or make bookings via the Site. If we believe or verify that you are not aged 21 or over, we may suspend or cancel your access to and use of the Site until you have provided us with acceptable proof of age.

You will be asked to confirm your age each time you place an order or make a booking through this Site.

If you choose to register for an account with our Site, you must ensure that the information that you provide on registration or at any other time is correct, up to date and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal information in order that we can communicate with you effectively.

Please note that your registration is non-transferable.

When you register to use the Site you will be asked to create a password. You must keep this password secure and confidential and must not disclose it to, or share it with, anyone. If you know or suspect that someone else knows your password or is using your account you should contact us at customerservice@thegoodstuff.my immediately.

If we have reason to believe that there has been or is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend or cancel your account and your access to and use of the Site without prior notice and without responsibility or liability to you.

You can cancel your registration at any time by contacting us at customerservice@thegoodstuff.my

We may suspend or cancel your registration (if applicable) and/or your right to access and use the Site immediately and without notice at any time if we believe you have breached the Terms and Conditions.

The suspension or cancellation of your registration (if applicable) and/or your right to use the Site shall not affect either party’s statutory rights or liabilities.

We shall endeavour to provide constant, uninterrupted access to the Site, but we cannot and do not guarantee to do so. Access to all or any part of the Site may be restricted from time to time to allow for repairs, maintenance or updating. We may update, amend, suspend, withdraw, discontinue or change all or any part of our Site and/or its content at any time and without notice.

Please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it. Whilst we take reasonable steps to ensure the accuracy of the information accessed via this Site, unless otherwise stated, we do not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on it.

This Site and all materials, text, code, content, software, videos, music, sound, graphics, photographs, illustrations, artwork, names, logos, marks, formats, files, devices and links contained in it or linked to it (together “Content “) are protected by copyright, trademarks and other rights of intellectual property owned by us or licensed to us. Anyone accessing this Site is entitled to view any part of it. However, the Content must not be used nor reproduced (in whole or part) for any other purpose including on or in connection with another website or publication or for commercial gain without our express written permission. Furthermore, any links to this Site must be notified to and approved by us before they are created or steps are taken to create the same.

We have no responsibility for content provided by third parties and are merely providing access to such content to you. Save as required by law in relation to certain third party experiences that can be booked through this Site:

  • we have no obligation to verify the content of such information or to edit any such information provided by third parties; and
  • we have no control over such content and do not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any third party details and you acknowledge that any reliance on such information will be at your own risk.

Websites or pages to which this Site is linked (other than other websites operated by us) are for information only and have not been reviewed by us. We have no responsibility for the content of such websites or pages and accept no liability for any losses or damage whatsoever that may be incurred as a result of any linking to the same.

We do not guarantee that the Site or its server will be secure or free from bugs, errors, worms or viruses and we shall not be liable for any loss or damage you may suffer as a result of such technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it. You should therefore use your own virus protection software.

You agree that you will not knowingly introduce to our Site viruses, trojans, worms or other matter which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately

Refunds are applicable to customers who have experiencing issues with the products such as broken glass bottle, leaking etc.

Customers are eligible for a full refund if they have reasonable and legit proof of the broken products. You can notify us in two days after received your broken products for us to process the refund process.

Refund will require 3-5 working days to be processed

The customer holds the right to cancel any order via emailing our customerservice@thegoodstuff.my within 24 hours of purchase

We will be happy to provide a full refund. Which will be processed in 3-5 working days


The terms in this Section B (“Product Terms”) apply to any order for products and related services (such as personalisation or gift wrapping), that you place with us via the Site. You will be asked to confirm your acceptance of these Product Terms whenever you place an order.

Some of the provisions contained in these Product Terms may be superseded or supplemented by additional terms and conditions or notices published elsewhere on the Site. These will be drawn to your attention where they are applicable to you. In the event that there is any conflict between these Product Terms and any additional or supplemental terms on the Site (“Additional Product Terms”), the Additional Product Terms shall prevail.

You must be at least 21 years of age to place orders via the Site. If you are underage, please do not attempt to place orders via the Site.

  • Product orders can only be amended whilst the order status is stated to be ‘Ordered’. Whilst the order status is ’Ordered’ amendments can be made by emailing us at customerservice@thegoodstuff.my. Once the order status shows as ‘Out for Delivery’, a product order cannot be amended and if you no longer want the products you have ordered you will need to cancel your order (as set out below). Please note orders for personalised products cannot be amended.
  • Although we will do our best to accommodate amendments to orders, we cannot guarantee that we will be able to meet your requirements within the original delivery date. Any revised delivery date will be notified to you when we agree the amendments to your order.

The images of the products on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images. The packaging of the products may vary from that shown on images on our Site.

All prices shown on our Site are in Ringgit Malaysia (RM) and are inclusive of SST.

Our Site contains a large number of products, and it is possible that, despite our best efforts, some of the products listed on our Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures. Where we discover that a product’s correct price is less than the price stated on the Site, we will charge you the lower amount and will refund the difference to you. If a product’s correct price is higher than the price stated on our Site, we will normally honour the stated price. However, where we feel that the pricing error was obvious, and could have reasonably been recognised by you as mis-pricing, we may, at our discretion, contact you and ask you whether you wish to purchase the product at the correct price, failing which we reserve the right to cancel your order.

Our prices do not include delivery charges. Where delivery charges apply, you will be advised of during the check-out process and before you submit your order.

Payment for products must be made by credit or debit card. We accept payment with Amex, Mastercard or Visa. Payments are debited in Ringgit Malaysia (RM).

We will endeavour to fulfil your order by the delivery date set out in the Product Dispatch Confirmation, but all delivery dates and times are estimates only. Subject to any rescheduling by you (see below), if your products are not delivered on the correct day, we will refund your delivery charges.

All product deliveries must be signed for by an adult over the age of 18 years. A valid and current identification document (such as passport or driving licence) will be required to be presented to our delivery provider on delivery. We are entitled to assume that anyone aged over 18 years at the delivery address who signs for the delivery has your authority to do so.

SECTION C: About Company

You can contact us at customerservice@thegoodstuff.my or WhatsApp us at 011- 2308 1189.